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Our Policies

Privacy Policy

Privacy Policy

This website and service collects personal and health-related information to provide appropriate podiatry care and communication.

We may collect:

  • Name, phone number, and email address

  • Information about your child’s symptoms, activity levels, and medical history

  • Any details submitted through forms or during phone/email communication

This information is collected for the purpose of:

  • Responding to your enquiry

  • Assessing your child’s condition

  • Providing recommendations and care

  • Booking and managing appointments

Your information may be stored securely using third-party systems such as Wix and Cliniko.

We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

We do not sell or share your personal information with third parties except:

  • Where required for service delivery (e.g. booking systems)

  • Where required by law

You may request access to or correction of your personal information at any time by contacting us.

Terms and Conditions

Terms & Conditions

By using this website, you agree to the following terms.

This website is designed to:

  • Provide general information about child heel pain and Sever’s disease

  • Allow users to request contact and book services

You agree to:

  • Provide accurate and complete information

  • Use the website for lawful purposes only

  • Not rely solely on website content for medical decision-making

We reserve the right to:

  • Refuse service where appropriate

  • Modify or update content at any time without notice

Telehealth services:

  • Are provided via phone or video consultation

  • Require a stable internet or phone connection

  • Are not suitable for emergency situations

All intellectual property, including content and materials on this website, remains the property of the business and may not be copied or reproduced without permission.

Medical Disclaimer

Medical Disclaimer

The information provided on this website is for general educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

Submitting an enquiry or speaking with us does not establish a formal practitioner–patient relationship until a consultation is completed.

Telehealth consultations have limitations, including the inability to perform a physical examination. Recommendations are based on the information provided and may change following further assessment.

If your child’s symptoms worsen, do not improve, or you have concerns about serious injury or illness, you should seek in-person medical care or contact your GP or emergency services.

Refund Policy

Refund Policy

Payment terms and refunds are handled in accordance with applicable Australian consumer law, including the Australian Consumer Law.

For telehealth consultations:

  • Payment is required prior to the appointment

  • Cancellations or reschedules may be made with adequate notice

  • Missed appointments or late cancellations may not be eligible for a refund

Refunds may be provided where:

  • The service has not been delivered

  • There is a failure to provide the agreed service

Refunds are not typically provided for:

  • Change of mind

  • Failure to follow treatment recommendations

Each situation will be assessed on a case-by-case basis in line with consumer obligations.

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